BOARD MEMBERS

Board Portal

CSI’s board portal offers convenient real-time information about your community.

  • Board members have access to real-time financial reports about their community. If CSI updates an account, board members have instantaneous access to this information.

  • Directors can access the status of any design review applications that may have been submitted by owners.

  • Compliance Reports Directors can monitor the status of covenant and rules violations and the enforcement process.

  • Directors have access to key community documents through their board portal 24/7, including documents like contracts and personnel information meant for the board’s eyes only.

Maintenance

Whether you need repairs or routine maintenance, CSI has an in-house maintenance staff that can save you time and money.  Skills include plumbing, HVAC, electrical, painting, drywall, leak detection, emergency response, snow removal, and most common-area maintenance needs. 

Maintenance crews are available 24 hours a day, seven days a week, 365 days a year.  

Maintenance Services We Offer:

  • Lighting repairs, upgrades, and replacement

  • Snow removal products and services

  • Resale inspections

  • Capital improvement project management and oversight

  • Emergency response for fire, flood, or other disasters

  • Insurance claim administration

  • Drain clearing

  • Minor plumbing repairs and leak repairs

  • Common area HVAC preventive maintenance

  • Sump pump maintenance

  • Door and lock repairs.

  • Flooring repairs and installation

  • Demolition

  • Bulk trash removal

  • Litter pick up

  • Landscape clean up

  • Masonry repairs

  • Gutter repairs, replacement, and cleaning

  • Storm damage clean-up

  • Painting, drywall, and plastering

  • and much more!

When a job requires an outside vendor, CSI makes that easy for you, too.  Our maintenance staff will work with your manager to develop a comprehensive scope of work, so your vendors can bid on it.  And you can rest assured that CSI will help you to identify qualified, thoroughly vetted vendors, so your community receives quality work.

New Board Members

Congratulations! You’ve just been elected or appointed to your community association’s board of directors.  CSI is here to support you in your new role.  Start by signing up for CSI’s board portal.

CSI has worked with hundreds of board members over the years, and we have five pieces of advice for new board members:

  • You may have volunteered for this role, but you are now accountable for the management of your community and all of its assets. You have a fiduciary duty to the community, which means that you have to put the community’s best interests above all others.

  • Even though this may be where you live, a community association is a business with revenues from thousands to millions of dollars, depending on the size of the community. You’re now on the leadership team—an integral part of that business. You need to think like a business owner as well as a resident and neighbor.

  • The board of directors is responsible for protecting, maintaining, and enhancing the association. The board’s primary role should be oversight, providing direction, approving major expenditures, and resolving issues. Let the experts—lawyers, accountants, engineers, and property managers—run the day-to-day operations. Don’t lose perspective by allowing yourself to get sucked into all the minutia.

  • Assuming that your community has more than a few residences, you probably have a property manager or management company in place. If not, you may want to consider that type of professional support. Just like it takes training, skill, and experience to do what you do for a living, the same applies for managing a community. Then, let your manager do his or her job.

  • For your board to be effective, all board members must pitch in and participate. That means showing up for meetings, volunteering for projects, responding to requests, and taking an active role in the management of your community. Be prepared to allocate some nights and weekends to the cause.

Serving your community can be both a rewarding and challenging experience. Take some time now to understand your role as a board member, and get up to speed on rules and finances.  We highly recommend The Board Member Toolkit: A Guide for Community Association Volunteer Leaders from the Community Association Institute.

 

Being a board member can be a challenging and rewarding experience.  Thank you for volunteering to serve.

Resources